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By Telephone
978-534-7212 : Within Massachusetts and Outside the
US
800-400-6381 : Within the US Including HI, AK
We have found that the best way for new and existing customers
to contact us is by telephone. Don't worry, it's not an endless
maze of voice prompts and talking computers. You can get to a live person
during business hours with 1 or 2 button presses and wait times are
generally under 2 minutes. See below for hours of operation, service and
contact telephone numbers.
Online Self-Service Help
You may also want to check our On-Line Resources such as our
Knowledge Base for answers to common Billing, Sales,
and Technical Questions.
Online Account Management
If you would like to check on the status of your account, pay a
bill, or add services to your account you can login to the
Account Center.
Online Help Desk
For less urgent issues, we offer an On-Line Help Desk Ticketing
System which is a great way to ask our Customer Service and Technical
Staff specific questions. If you have already registered for a NET1Plus
Help Desk Account, you can login to the Help Desk
now. If you would like to register for a Help Desk Account please
contact us by telephone. When using the Help Desk you can expect a
response to your inquiry within 24-36 hours, excluding weekends and holidays.
New Customers Sales Inquiries
For Sales Inquiries it's always best to call us,
however, if you review our web site for the services you are interested in you
may find the answers to your questions. Also, each service
section has a Sales Inquiry Contact form associated with that you can
submit out, or you can complete this Sale Inquiry
Request Form.
Hours Of Operation and Contact Information
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| Live Operator: |
Monday - Friday
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9:00AM-5:00PM Eastern Time |
| Technical and Billing |
Call answered within 1 to 10 minutes,
during normal hours.
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| Call Back Tech Support: |
Monday - Friday |
5:00PM-9:00PM Eastern Time
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Saturday & Sunday
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9:00AM-3:00PM Eastern Time |
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Calls returned within 15 to 60
Minutes.
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| Priority Tech Support: |
24 x 7 (Qualified Services
Only/Requires Support Contract)
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Calls outside of normal hours are
returned within 15 to 60 Min.
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| Web Based Support: |
helpdesk.net1plus.com (Must be
registered)
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Response within 24 to 36 Hours,
Excluding Weekends & Holidays
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| Telephone Number |
978.534.7212 |
Toll-Free 800.400.6381 US Only |
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| Live Operator: |
Monday - Friday
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9:00AM-5:00PM Eastern Time |
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Call answered within 1 to 10 minutes,
during normal hours.
The Billing Department is available
until 12:00PM Monday-Friday
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| Web Based Support: |
helpdesk.net1plus.com (Must be
registered)
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Response within 24 to 36 Hours,
Excluding Weekends & Holidays
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| Telephone Number |
978.534.7212 |
Toll-Free 800.400.6381 US Only |
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| Mailing Address |
NET1Plus
PO Box 495
Windham, NH 03087 |
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| Please note that you cannot initiate
Technical Support, Sales or Customer Service Requests by Email to a department
or individual. You must use one of the above methods to establish
communications with us. This policy ensures that your requests are handled in
the most efficient and timely manner without the risk of your email not being
seen because of filtering or individuals being on vacation or otherwise
unavailable. |
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